Job Description

Cebu Pacific puts people at the heart of service, and it is through this mindset that our team of moment makers are always looking at new and innovative ideas to deliver solutions, services, and products for our passengers, clients, and partners. At Cebu Pacific, we don’t just manage routes and partnerships—we create impactful strategies that define the future of air travel. 

Bring your unique and bold ideas to the team and be a moment maker in the ever-evolving field of Commercial and Sales as a Manager, Sales Support. Visit our careers site to learn more about how your moment matters at Cebu Pacific: Cebu Pacific Air 

Primary Responsibilities

Group Sales Management

• Develop and implement strategies to grow group booking revenue.
• Analyze booking trends and customer segments to identify growth opportunities.
• Analyze booking and purchase behavior of travel partners to identify revenue opportunities and process improvements.
• Collaborate with Sales, Revenue Management and Pricing teams to optimize group offers and conversion.
• Periodic reporting to President/CCO and other relevant Mancom for Group Sales Performance. 

Policy & Process Development

• Create and maintain policies for ticketing and group booking, pricing, payment terms, and service levels.
• Design efficient workflows for booking approvals, customer communications, and fulfillment.
• Ensure alignment with legal, finance, and compliance standards.
• Identify customer/travel partner pain points and create policy or process improvements.
• Evaluate periodically competitor’s tools, group booking policy, process flow and recommend improvements.
• Monitoring of exception report for irregularities/non-compliance. 

Vendor & System Management

• Serve as the primary liaison with the group booking tool provider.
• Negotiate commercial contract conditions with the vendor.
• Define and prioritize system enhancement projects based on user feedback and business needs.
• Lead UAT, rollout, and training for new features and upgrades.
• Monitor system performance and ensure alignment with revenue goals.
• Conduct periodic business review with corresponding data analysis with vendor. 

Cross-Functional Collaboration

• Work closely with Revenue Management, IT, Digital Office, Customer Care, Customer Service Ops, Legal, Finance, and other relevant teams.
• Represent the department in system-related forums and vendor negotiations.
• Drive continuous improvement through feedback loops and performance reviews.

Data Reporting & Analysis

• Creation of Department dashboards and ad hoc reports for revenue, trends and productivity analysis for travel partners.
• Ensure accurate source of data for data analysis and strategy.
• Creation of staff productivity report to monitor KPIs and SLAs. 

Finance & Administration Oversight



• Manage department-level OPEX/CAPEX budgets and forecasts.
• Oversee contract payments, safekeeping of department files and records, SAP transactions, Anaplan, and office requisitions.
• Ensure timely and accurate processing of financial documents and reports from multi-cost centers within the department.
• Manage special and/or confidential travel requirements of VIPs.
• Regular updating and approval of Department Manual for various procedures (i.e. Onboarding of new staff, System Access, training requirements, Filing of BTA/TER, etc.).
• Handles internal and external audit in collaboration with internal teams.